Yes. In order to maintain the platform and cover operational and marketing costs, 15% of every transaction made will be charged.

First method is to go to your Inbox and send your message to your student's username with '@' in front. For example, if your student's username is 'john', then you will key in '@john'. 

Another way is to go to your Dashboard. Under 'Users', click on 'View Learners'. Click on the student you wish to contact and the User Card will open. Somewhere near the top left hand corner of the User Card is a letterbox icon. Click on it and you will be redirected to the Inbox with your student's username pre-filled for you. You may also email your student.

Yes. Go to your Dashboard. Under 'Users', click on 'View Learners'. Click on the User that you wish to find out more and the User Card will open. You will find the school your student is from in the 'Feedback' tab.

You may connect your Zoom, Google Meet and Webex accounts to the platform. Do take note of the video limits for each teleconferencing platform. For example, Zoom and Google Meet free accounts last for only 40 and 60 minutes respectively. You may upgrade your own license to bypass time limits.

You should wait for at least 10-15 minutes from the scheduled time. During this time, you should try to get in contact with the student via his/her email or the internal platform chat.

You may do so under 'scheduled events' in Calendly. To be fair to the student, he/she needs to acknowledge and agree to the change. You would need to obtain a written confirmation by the student to protect yourself in the event of a dispute. This can be done through email or the platform chat.

If the student did not inform you of any changes at least 6 hours before scheduled time, you will be paid in full. However, you may choose to reschedule the session out of goodwill. To do this, simply create a new course and change the settings to private. Next, share the course with your student via email and invite him/her to book a new slot at no additional cost.

First, log in to your own Zoom account. Next, go to your Dashboard and click on 'Manage Live Sessions' under 'My Courses' or 'Settings'. Connect your Zoom account to complete the integration. As every teacher can integrate their own Zoom account, please make sure you set this up properly in order to have full control over your sessions.

First, log in to your own Calendly account. Next, go to your Dashboard and click on 'Manage Live Sessions' under 'My Courses' or 'Settings'. Connect your Calendly account to complete the integration. As every teacher can integrate their own Calendly account, please make sure you set this up properly in order to have full control over your sessions.

The easiest way to indicate your availability would be through a scheduler such as Calendly, which is free to use for one Event Type.

First, create an account with Calendly. Once you are logged in, go to your Availability page and you will be able to set your own schedule. For more detailed instructions, click here.

Please reach out to technical support to assist with this.

You should always have some way for your students to contact you in the event that they end up getting disconnected from the call and are unable to rejoin the session. For example, you can leave your email address under 'Event details' in the description/instructions section when you set up your Calendly. Alternatively, you can put your email address or username somewhere in your Course Layout page or even create an Ebook with your contact details. If your students know your username, they can contact you via the platform internal chat.