The most common reason is incorrect log in method. For example, you would not be able to log in if you first signed up through Google but subsequently tried to log in using your email and password. To solve this, simply sign in using the same method which you used to sign up.

Teachers have to know the school you are enrolled in so as to avoid conflict of interest, especially if they are still in MOE. For example, if a teacher is currently teaching in a certain school, he/she cannot be teaching students from the same school.

Teachers on this platform have varied experience. They can be MOE teachers (current or ex-MOE), private tutors (Full-Time teachers and Degree or Diploma holders), and Full-Time students.

MOE teachers (current or ex-MOE) and private tutors (Full-Time tutors or Diploma and Degree holders) will be verified by us. 

You can contact your teacher via your Inbox. Simply send your message to your teacher's username with '@' in front. For example, if your teacher's username is 'john', then you will key in '@john'. You should be able to find your teacher's username on the course/consultation description page. If it is not there and you have no other way of contacting your teacher, please reach out to Tech Support in the Help Centre.

You may only review a tutor after you have enrolled in their consultation session or purchased their courses. All reviews will be verified before they are published.

This is in violation of our Terms & Conditions. Should such a request be asked of you, we kindly ask you to inform us through our contact form, or email admin@telelearners.com so that we can follow up with the tutor. TeleLearners has put in substantial resources in marketing and keeping the platform running, and we seek your help and understanding in creating a safe and fair learning and teaching environment for all our users.