Teachers set their own consultation rates. Typically, more qualified and experienced teachers charge higher. MOE teachers (current or ex-MOE) command the highest rate, followed by private tutors (Full-Time tutors or Diploma and Degree holders) while Full-Time students charge the most affordable rates. You can choose one that fits your budget.

All payments made will first be held by the platform. Teachers will only receive payment for consultation services after at least 24 hours have passed from consultation end time. In the event of incomplete consultations or any disputes, you must contact us immediately via email. Otherwise, payment will be released to teachers automatically after 24 hours.

According to the Terms & Conditions, you need to inform your teacher at least 6 hours before the scheduled time to make any changes without being charged. Otherwise, you will not be refunded. This is to be fair to teachers who have very busy schedules. However, you may still contact your teacher to see if arrangements can be made to reschedule at no further cost. This is purely on a goodwill basis and is not guaranteed by the platform.

The discount is to incentivise direct payments to the platform. Using third party payment providers such as credit cards/Stripe/PayPal etc will typically incur a transaction fee borne by the platform. By paying us directly, we can pass on these cost-savings to you, making your purchases even more affordable.

If the setting has not been configured for a particular course yet, you will still be able to make payments using PayNow and PayLah! through the TeleLearners SGQR code.

You may cancel your subscription anytime. Once cancelled, you will immediately lose access to any consults & courses in the subscription plan.

You may cancel your subscription in your account page.